At Lore, our shipping policy is designed to provide a convenient and reliable service, ensuring you receive your treasures as quickly as possible.

Restricted Regions

Within the United States, our products cannot currently be shipped to Alaska, Hawaii, Guam, Puerto Rico, American Samoa, the Northern Mariana Islands, and the U.S. Virgin Islands.

Lore is headquartered in Beijing, China, with a subsidiary in Shenzhen. All orders will be shipped from Shenzhen. We offer free international shipping to the United States, Canada, and the United Kingdom. Lore provides free worldwide shipping regardless of the order value. Please note that we do not ship to post office boxes, U.S. territories, or APO/FPO addresses.

International Shipping

No matter where you are, we strive to deliver your desired luggage as soon as possible. Therefore, we partner with various shipping carriers, and you will receive your order within 5-12 business days from the time you place it.

We understand your concern about order processing time. Once you place an order, we take immediate action. Typically, orders are processed within 3-4 business days of receipt. During this stage, your products undergo a three-round quality inspection process to ensure they meet our high-quality standards.

Shipping Time

We are committed to delivering your items as quickly as possible. You will usually receive your order within 5-12 business days after placing it, depending on your location, customs regulations, and any unforeseen circumstances. We work with trusted logistics partners to ensure safe and timely delivery.

Tracking Your Order

To keep you updated on your order status at all times, we offer order tracking. After your order is shipped, you will receive an email containing a tracking number, allowing you to monitor the real-time location of your package.

We cannot be held responsible for delays caused by severe weather conditions, holidays, natural disasters, or carrier delays. Please note that holidays are not counted as business days and should be considered when calculating shipping time.

Taxes

You are not required to pay applicable import fees, duties, or value-added tax (VAT) for your shipment.

Customer Satisfaction First

We are dedicated to meeting your needs and expectations. If you have any concerns or questions about your order, please feel free to contact our customer support team via email. We will go the extra mile to ensure your satisfaction and provide the necessary assistance and support.

Please note that details of the shipping policy may vary based on product type, destination, and specific circumstances. You will receive the most accurate shipping information during checkout. We appreciate your trust and look forward to providing you with an exceptional shopping experience. If you have any questions, please email the Lore team at nguyenthanhyen97202@gmail.com.