Who we are

1. Introduction

At Lore (“we”, “us”, “our”), your trust is our craft. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit lorechinacraft.com (the “Site”), place an order, or otherwise interact with our services. Lore is headquartered in Beijing, China, with a subsidiary in Shenzhen. By using our Site, you agree to the practices described here.

2. Information We Collect

We collect information that helps us deliver products and delight you—nothing more than necessary.

a. Information you give us

  • Name, shipping address, billing address, email, phone number.
  • Payment details (processed via third-party payment processors; we do not store full payment card numbers on our servers).
  • Account credentials (username, password) if you create an account.
  • Order history, product preferences, and messages you send to customer support.

b. Information we collect automatically

  • Device and browser information (user agent, IP address, device identifiers).
  • Log data (pages visited, links clicked, search queries, referral data, time stamps).
  • Cookies and similar technologies (see Cookies section below).

c. Information from third parties

  • Shipping carriers, payment providers, anti-fraud vendors, and marketing partners may provide limited information to help fulfill orders and prevent fraud.

3. How We Use Your Information

We use personal data to operate the business, protect customers, and improve experiences:

  • Process and fulfill orders, manage shipping and returns.
  • Communicate order status, confirmations, and customer service messages.
  • Prevent fraud and enforce our terms of service.
  • Improve, maintain, and personalize our Site and product offerings.
  • Send marketing and promotional communications where you have opted in. You may opt out at any time.
  • Comply with legal obligations.

4. Legal Basis for Processing (If applicable)

For users in the European Economic Area (EEA), our legal bases for processing personal data include processing necessary to perform a contract (order fulfillment), our legitimate interests (e.g., fraud prevention, site improvements), and consent for marketing communications.

5. Cookies and Tracking

We use cookies, local storage, and similar technologies to provide essential site functionality, remember preferences, analyze site performance, and serve relevant advertising. You can manage cookie preferences through your browser or via any cookie banner controls on our Site.

6. Sharing & Disclosure

We share information only as needed and with trusted partners:

  • Service providers: payment processors, shipping carriers, hosting providers, analytics vendors, and customer support tools.
  • Legal reasons: to comply with laws, respond to lawful requests, or protect rights, property, or safety.
  • Business transfers: in the event of a merger, acquisition, or sale of assets, user data may be transferred subject to notice.

We do not sell your personal information for money. Where local law defines “sale” broadly (e.g., CCPA/CPRA), you may have rights to opt out—see Your Rights below.

7. International Transfers

Your information may be processed in China or other countries where our service providers operate. We take commercially reasonable steps to protect data during transfer and processing in accordance with applicable laws.

8. Data Retention

We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes. When no longer needed, we securely delete or anonymize the data.

9. Security

We employ administrative, technical, and physical safeguards appropriate to the sensitivity of the data. While we strive to protect your information, no method of transmission or storage is 100% secure—if a breach occurs, we will follow legal notification obligations.

10. Your Rights (summary)

Depending on where you live, you may have rights including:

  • Access and obtain a copy of your personal data.
  • Rectify inaccurate or incomplete information.
  • Request deletion of your personal data.
  • Object to or restrict processing.
  • Request data portability.
  • Withdraw consent to marketing communications.
  • For California residents: the right to opt out of sale/sharing of personal information and to request specified disclosures.

To exercise rights, contact us at the email below. We may need to verify your identity before acting on requests.

11. Children’s Privacy

Our Site is not intended for children under 16 (or higher minimum age where applicable). We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us and we will promptly delete it.

12. Third-Party Links

Our Site may contain links to third-party websites and services. We are not responsible for their privacy practices. Review third-party privacy policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy as our business or legal obligations change. When we do, we will post the revised policy with an updated effective date and, where required, notify you.

14. Contact Us

If you have questions, requests, or concerns about privacy, please contact:

Lore Team
Email: nguyenthanhyen97202@gmail.com
Address: Headquarters — Beijing, China; Shipping operations — Shenzhen, China